Contact Us – Monroe County Property Appraiser

The Monroe County Property Appraiser’s Office is committed to serving property owners, residents, and businesses across the Florida Keys with professionalism, transparency, and accuracy. Whether you have questions about your property’s assessed value, need help applying for exemptions, or require technical assistance with online tools, our knowledgeable team is here to help. We encourage you to reach out through any of our available contact methods — by phone, email, mail, or in person — for prompt and courteous service.

Our main office is located in Key West, with additional service locations throughout Monroe County to make in-person visits more convenient for all residents. You can also access many services online, including property searches, exemption applications, and GIS mapping tools. No matter your inquiry, the Monroe County Property Appraiser’s staff is dedicated to providing accurate information and exceptional support to help you navigate property assessment, taxation, and record-related matters efficiently.

Main Office – Key West (Administrative Headquarters)

The MCPA’s Main Office, located in Key West, serves as the central administrative headquarters for all property appraisal and assessment services across the county. This office is the primary hub for property owners seeking official guidance, filing applications, or accessing public records. Whether you are a homeowner applying for exemptions, a business owner filing tangible personal property returns, or an investor researching parcel data, the Key West office offers comprehensive in-person support to meet your needs efficiently and professionally.

Services Available at the Main Office:

The Key West headquarters provides a full range of services, including:

Property Assessments – Assistance with understanding and reviewing assessed property values.
Exemption Applications – Filing for Homestead Exemption and other property tax benefits.
Ownership Updates – Submitting ownership changes, name corrections, or mailing address updates.
Public Records Access – Reviewing and requesting property data, parcel maps, or assessment reports.
General Inquiries – Receiving help with online tools, filing deadlines, and procedural questions.

These services are delivered by trained professionals who ensure accuracy and compliance with Florida property laws and Monroe County regulations.

Location & Contact Details:

The Main Office is conveniently located in downtown Key West, providing easy access for property owners throughout the Lower Keys.

Address: 500 Whitehead Street, Key West, FL 33040
Phone: (305) 292-3420
Fax: (305) 292-3501
Email: [Available on the official Monroe County Property Appraiser website]
Office Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m. (excluding holidays)

For those unable to visit in person, many services—such as property searches, exemption filings, and parcel data access—are also available through the official Monroe County Property Appraiser online portal.

Why Visit the Main Office?

Visiting the Key West Main Office is ideal for property owners who:

Need hands-on assistance with Homestead Exemption or other exemption filings.
Wish to verify or correct property records and ownership details in person.
Require clarification on complex property valuation issues or assessment disputes.
Want to request official documents or discuss matters directly with appraisal staff.

The in-person service ensures that every property owner receives personalized attention, accurate information, and direct assistance from the Monroe County Property Appraiser’s professional team.

Office Locations & Services

To the main administrative headquarters in Key West, the Monroe County Property Appraiser’s Office operates convenient branch offices throughout the county to better serve residents and businesses in the Middle and Upper Keys. Each branch location provides essential property appraisal and tax-related services, ensuring that property owners across Monroe County have easy access to the support and information they need without traveling long distances.

Marathon Branch

Located in the heart of the Middle Keys, the Marathon Branch Office offers a range of essential services to assist property owners, business operators, and real estate professionals.
Services Available:

Exemption Filing: Submit applications for Homestead and other property tax exemptions.
Ownership Updates: Report ownership or mailing address changes for accurate records.
Records Review: Access public property records, valuation summaries, and parcel data.
Customer Support: Receive in-person help for questions about assessments and online filing.

The Marathon office provides a convenient resource for those living or doing business in the Marathon, Duck Key, and surrounding island communities, ensuring quick and reliable service closer to home.

Address: 2798 Overseas Highway, Suite 310, Marathon, FL 33050
Phone: (305) 289-2550
Fax: (305) 289-2555
Office Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.

Key Largo Branch

Serving the Upper Keys, the Key Largo Branch Office is designed to help residents and property professionals manage their property-related needs efficiently.
Services Available:

Property Searches: Get assistance locating parcel data, ownership information, or property values.
Tangible Personal Property (TPP) Returns: File or review TPP tax returns for business assets.
Homestead Exemption Inquiries: Learn about eligibility, deadlines, and online filing options.
Public Record Requests: Access official property documents or request copies for legal and financial use.

The Key Largo branch provides personalized support for residents in Key Largo, Tavernier, and the Upper Keys region, ensuring that all Monroe County property owners receive equal access to reliable, accurate appraisal information.

Address: 102050 Overseas Highway, Suite 201, Key Largo, FL 33037
Phone: (305) 453-8777
Fax: (305) 453-8799
Office Hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.

Each office—Key West, Marathon, and Key Largo—operates under the same commitment to accuracy, transparency, and public service, ensuring that all Monroe County property owners can manage their property records, exemptions, and assessments with ease and confidence.

Online Contact Options

The Monroe County Property Appraiser’s Office offers several convenient online contact options designed to help property owners, residents, and professionals reach the right department quickly. Whether you have a general question, need to request official records, or require help with online tools, these digital communication channels make it easy to get timely, reliable assistance—without needing to visit in person.

General Inquiries

For general questions, comments, or requests for information, you can use the official online contact form available on the Monroe County Property Appraiser’s website. This form allows you to submit your inquiry directly to the appropriate department, ensuring a prompt and accurate response.
You may use this option for:

Clarifications about property assessments or exemptions.
General office information (hours, services, etc.).
Feedback or comments related to Monroe County’s property data systems.

💡 Tip: Be sure to include your name, contact information, and the property’s parcel ID (if applicable) for faster assistance.

Submit a Records Request

If you need official property records, such as deeds, valuation data, parcel maps, or ownership histories, you can easily submit a Public Records Request through the online portal.
This option is ideal for:

Requesting assessment reports or tax roll information.
Obtaining property maps, sales histories, or ownership verification.
Accessing archived property or exemption data for legal or financial purposes.

All requests are handled in compliance with Florida’s Public Records Law (Chapter 119, F.S.), ensuring transparency and public access to government information.

Exemption Questions and Assistance

For homeowners and property owners seeking guidance on Homestead Exemptions or other available exemptions (such as senior, veteran, or disability exemptions), the Property Appraiser’s Office provides online assistance through a secure contact system.
You can use this feature to:

Ask questions about eligibility requirements.
Get help filing or renewing exemptions online.
Request a review of your exemption status.

Each submission is reviewed by an experienced staff member who will provide detailed guidance or direct you to the appropriate online filing tools.

Technical Support & Online Tools Assistance

If you’re experiencing issues with the Monroe County Property Search Tool, GIS Mapping System, or Tax Estimator, the technical support team is ready to help.
Support staff can assist with:

Troubleshooting search errors or data loading issues.
Navigating the GIS map layers and parcel data viewer.
Understanding how to download property reports or tax roll files.
Resetting user credentials (if applicable to online filing).

💬 For the fastest response, include screenshots or describe the issue in detail so the team can provide a precise solution.

Common Reasons to Contact

The Monroe County Property Appraiser’s Office provides a wide range of services for property owners, residents, and local businesses. Whether you’re filing an exemption, verifying ownership details, or appealing an assessment, contacting the office ensures you receive accurate, up-to-date information directly from qualified staff. Below are some of the most common reasons property owners reach out to the Monroe County Property Appraiser.

Apply for or Check the Status of a Homestead Exemption

One of the most frequent inquiries involves Homestead Exemption applications. Property owners can contact the office to:

Apply for a new Homestead Exemption.
Verify the status of a submitted application.
Learn about additional exemptions (such as senior, veteran, or disability).
Understand eligibility and filing deadlines under Florida Statute 196.

💡 Tip: Early filing ensures timely processing and inclusion in the next tax cycle.

Request Ownership, Deed, or Legal Property Records

The Property Appraiser’s Office maintains official ownership and assessment records for all properties in Monroe County. You may contact the office to:

Request certified ownership details or legal descriptions.
Obtain copies of deeds, parcel maps, or valuation summaries.
Confirm property boundaries, lot sizes, or subdivision data.

All requests are processed in accordance with Florida’s Public Records Law, ensuring public access and data accuracy.

Appeal Your Property’s Assessed Value

If you believe your property’s assessed value is inaccurate, you can contact the office for guidance on assessment reviews and appeals. Staff can assist you with:

Understanding your TRIM (Truth in Millage) notice.
Reviewing comparable property assessments.
Filing an official appeal with the Value Adjustment Board (VAB).
Discussing your concerns with an appraiser before the appeal deadline.

Prompt communication helps ensure your property is fairly and correctly assessed.

Get Assistance with Tangible Personal Property (TPP) Returns

Business owners and professionals can contact the office for help with Tangible Personal Property Tax (TPP) filing, including:

Guidance on completing the DR-405 form.
Clarification on taxable business assets and exemptions.
Checking filing deadlines or extension requests.
Addressing penalties or assessment concerns.

💬 The Property Appraiser’s TPP staff can walk you through the online filing process or assist with mailed submissions.

Verify Parcel Boundaries, Zoning, and Land Use

If you’re planning construction, subdivision, or property improvements, the office can help you confirm zoning classifications, parcel boundaries, and land use details through GIS maps or official records.
You can contact the office to:

Verify parcel lines or lot splits.
Review zoning or land-use designations.
Access parcel-level GIS and aerial data.

These details are crucial for real estate development, permitting, and land planning within Monroe County.

Schedule an Appointment for In-Person Services

For services requiring personal verification—such as exemption filings, record updates, or property reviews—you can schedule an appointment at one of the Monroe County offices (Key West, Marathon, or Key Largo).
Appointments ensure that knowledgeable staff are available to:

Assist with complex appraisal or ownership questions.
Process documentation efficiently.
Provide one-on-one guidance for your property needs.

Report Incorrect or Outdated Property Information

If you notice any errors or outdated data in your property record—such as incorrect ownership, building details, or parcel information—you should contact the office immediately.
Reporting inaccuracies helps the Property Appraiser maintain fair and accurate tax rolls. Examples include:

Incorrect property ownership or mailing address.
Outdated building or land improvements.
Mistaken parcel data in the GIS or online property search tool.

💡 Submitting supporting documents, such as recent deeds or surveys, helps speed up corrections.

By reaching out for these common needs, Monroe County property owners ensure their records remain accurate, their exemptions are properly applied, and their property values are assessed fairly—all while receiving responsive, professional support from the Property Appraiser’s Office.

Accessibility & Language Services

The Monroe County Property Appraiser’s Office is deeply committed to providing a fair, inclusive, and accessible experience for all residents, business owners, and visitors. Recognizing that Monroe County serves a diverse population — including individuals with disabilities and those who speak languages other than English — the office takes extensive measures to ensure that everyone can access property information, records, and services without barriers. Whether you are visiting in person, using the website, or communicating through email or phone, our team is dedicated to meeting your needs through clear communication and full accessibility.

Accessibility Accommodations (ADA Compliance)

The Monroe County Property Appraiser’s Office complies fully with the Americans with Disabilities Act (ADA) and strives to eliminate any obstacles that could prevent equal access to services. All office locations, including Key West, Marathon, and Key Largo branches, are equipped with ADA-compliant entrances, ramps, parking, and service areas.

Our website and online tools — such as the property search, GIS mapping, and tax estimator platforms — are designed to meet WCAG (Web Content Accessibility Guidelines) to ensure usability for individuals relying on assistive technologies like screen readers, keyboard navigation, or text-to-speech software.

If you require reasonable accommodations, such as wheelchair assistance, document readers, or in-person service support, staff members are available to assist you during regular business hours. You can also notify the office ahead of your visit to arrange necessary adjustments.

Language Interpretation Services

To serve Monroe County’s multilingual community, the Property Appraiser’s Office provides language interpretation and translation assistance for residents who prefer to communicate in a language other than English.

This service can be used for tasks such as:

Filing or renewing a Homestead Exemption
Understanding your property assessment or tax notice
Requesting official property records or deeds
Navigating the online filing and property search tools

Interpretation services are available in person, by phone, and through digital communication channels. The office can connect residents with professional interpreters or bilingual staff to ensure clarity and accuracy throughout the process.

Alternative Formats & Large Print

The Monroe County Property Appraiser’s Office understands that accessibility also includes access to readable and understandable materials. For individuals with visual impairments or reading difficulties, important property-related documents can be provided in large print, braille, or screen-reader-compatible digital formats (PDF/HTML).

Requests can be made for items such as:

Property assessment notices
Exemption application forms
Tax roll data summaries
Public record requests

These alternative formats are offered at no additional cost to ensure that all residents have equal access to essential information about their property and tax obligations.

How to Request Accessibility or Language Services

Residents who need accessibility accommodations or interpretation support can easily submit a request through the Monroe County Property Appraiser’s official website or by contacting the main office directly. When submitting a request, please include details such as:

The type of accommodation or service needed
Preferred communication method (phone, email, in-person)
Any specific forms, documents, or services related to your request

For urgent or time-sensitive matters, residents are encouraged to call the Key West administrative office for immediate assistance.

✉️ Email: webmaster@mcpafl.org
📞 Phone: 305-292-3420
🏢 In Person: Visit any Property Appraiser branch in Key West, Marathon, or Key Largo

The Monroe County Property Appraiser’s Office is dedicated to maintaining a transparent, respectful, and inclusive environment where every resident — regardless of ability or language — can confidently access property information and receive professional, courteous assistance.

Holidays & Office Closures

The Monroe County Property Appraiser’s Office observes official county and federal holidays each year, during which all physical office locations — including Key West, Marathon, and Key Largo branches — remain closed to the public. These scheduled closures allow staff to participate in recognized holidays while ensuring that residents are informed well in advance of any service interruptions. Despite these brief closures, most online services remain fully accessible, so property owners and professionals can continue managing records, exemptions, and filings at their convenience.

Offices Are Closed On the Following Holidays:

The Monroe County Property Appraiser’s Office follows the standard public holiday schedule observed across Florida counties. Offices are closed on the following days each year:

New Year’s Day (January 1)
Memorial Day (Last Monday in May)
Independence Day (July 4)
Labor Day (First Monday in September)
Thanksgiving Day (Fourth Thursday in November)
Christmas Day (December 25)

Additional closures may occur if holidays fall on a weekend, resulting in observed holidays on the nearest weekday (Friday or Monday). Notices of any schedule adjustments will be posted on the official website and at office entrances in advance.

Stay Updated on Office Schedules

Residents and businesses are encouraged to check the Monroe County Property Appraiser’s official website regularly for the most up-to-date information about office hours, holiday closures, and special public notices.

Important updates — such as hurricane-related closures, emergency declarations, or system maintenance periods — are also published online and shared through official county communication channels.

For time-sensitive filings, such as Homestead Exemption applications or Tangible Personal Property (TPP) returns, it’s recommended to confirm deadlines in advance and submit online whenever possible to avoid delays caused by holiday schedules.

💡 Tip:

Even when the physical offices are closed, you can still access many essential services online:

Search property records and parcel data
Submit exemption applications
File TPP tax returns
Estimate property taxes using the Tax Estimator tool
Access GIS maps and public records

Visit the Monroe County Property Appraiser’s official website anytime to manage your property needs efficiently, even during holidays or after office hours.